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Info Directory

• How to Order
• Credit Card Safety
• Your Privacy
• Payment Options
• Sales Tax
• Shipping Information
• Return Policy

How to Order

Order Online: using our secure server (fastest option)

1. To place an order online, click on any order button.
2. Choose the quantity you want and follow the instructions on the screen to finalize your order.

Buying from us is easy and secure. For every item, there will be an Order button. This button adds the item to your shopping basket . Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately or continue shopping.

You can put as many items as you want in your shopping basket. When you are finished and want to place the order, you can get back to your shopping basket by clicking View Shopping Cart button. When you submit your order, it will be confirmed via e-mail and will include your order number. You can feel confident that your credit card information is protected by our secure server.

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Credit Card Safety

How We Protect You
Shopping at Kensho Tea Company is safe and guaranteed. Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.

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Payment Options
Pay by Credit Card Using Our Secure Server
We safely accept Visa and MasterCard via our secured server.

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Your Privacy
Our mailing list is proprietary. We will not sell your name, address, phone number and/or credit card information to any third party for any purposes.

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Sales Tax
Sales tax is collected only on orders sent within the state of Colorado. Colorado law requires that we charge a sales tax on the full amount of the order. By law, charges for shipping and handling are considered part of the product and must be included when sales are calculated.

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Shipping Information

Kensho Tea Company ships all orders UPS Ground service only. To calculate shipping charges (UPS Ground, UPS 2nd Day Air or UPS Next Day Air) place the item in your cart and then begin the checkout process. Enter your shipping address and choose the type of service. The shipping charge will show on the next screen before you enter any of your credit card or billing information.

Holiday Shipping:
Please allow for additional time during the peak holiday season.

Ship-To Address
If you would like us to ship your gift to a different address you may do so at no extra charge. We can also ship to multiple addresses. Each address in a multiple address order should be treated as a new order. Simply submit a new order for every address that you are shipping to.

P.O. Boxes
We cannot ship any personalized item to a P.O. Box since we ship via UPS. Please provide a street address.

Overseas
At the moment we are not shipping outside of the continental United States.

Accuracy of Address
Please make sure your address information is accurate and complete. If the address is incomplete it may delay receipt of the package and you will be charged a fee to correct the address (even if only the apartment or suite number is missing).

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Return Policy

If you are not satisfied, you may exchange or return your purchase for the selling price of the product. Please call for a Return Merchandie Authorization Number before sending back any item. Kensho Tea Company will not refund your purchase if item is returned in un-sellable condition . We do not refund shipping and handling charges or reimburse for the cost of returning the item to Kensho Tea Company. All returns or exchanges must be made within 30 days of receipt.

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